By placing an order, the customer acknowledges the following terms of delivery. All verbal and telephone agreements must be confirmed in writing for the order to be binding.
Our quotations are not binding.
The contract shall be deemed finalized when we have confirmed acceptance of the order in writing.
Documents and drawings remain our property and may not be made accessible to third parties without our written consent. Contraventions shall oblige the faulty party to pay full compensation. The copyright remains expressly reserved.
Our prices are net ex Landquart and, unless otherwise stated, do not include VAT, transport, packaging, insurance,
assembly, installation and subsequent application support.
Even for current orders, we reserve the right to increase the price proportionately if material prices or wages
increase after confirmation of the contract.
In the event of currency fluctuations or other changes in import or export costs, we reserve the right to adjust our
prices accordingly.
For orders under CHF/EUR/GBP 250.00 that are not processed via our webshop, we charge a minimum order
value surcharge of CHF/EUR/GPB 100.00.
Payments must be made in the correct currency denomination upon receipt of the invoice in Swiss francs, Euros
or British pounds without any deduction. If a payment agreement has been made, payment must be made in such
a way that we can dispose of the amount on the due date. The costs and risk of payment transactions shall be
borne by the customer.
Unless otherwise agreed, our delivery periods are non-binding. We are entitled to postpone the delivery period:
a) If the terms of payment are not met;
b) if events of any kind occur through no fault of our own which affect the orderly progress of the work for the
execution of the order at our premises or those of our suppliers;
c) if the information required for the execution of the order is not made known to us in good time or subsequently
changed.
A delay in delivery shall not entitle the customer to withdraw from the contract or claim damages. A penalty for
delay can only be demanded if a corresponding agreement has been made.
The Buyer shall not sell, export or re-export, directly or indirectly, to the Russian Federation or for use in the Russian Federation any goods supplied under or in connection with this Agreement that fall under the scope of the respective EU- and Swiss Sanctions lists (currently Article 12g of Council Regulation (EU) No 833/2014).
The shipment takes place at the expense and risk of the customer. Claims for damages can only be accepted if we are responsible for them.
The warranty period for all products supplied by us is 24 months from the date of delivery or 30 months from the
date of production.
We reserve the right to charge, according to the valid hourly rates, any customer support beyond our statutory
product warranty conditions.
The registration for a structured repatriation must be done via www.cedes.com/service-support/. Returns will only be accepted with an RMA number.
The return of stock items can only take place with the prior consent of CEDES AG and in their original packaging. Provided that the articles are in perfect condition, a maximum of 80% of the invoiced amount will be credited to stock items.
Complaints will only be accepted within eight days of receipt. of the delivery. We reserve the right to settle justified complaints either by replacement delivery, repair or credit memo.
The goods shall remain our property until full payment has been made, which shall not expire in the event of pre-assembly or installation. Counterclaims or complaints do not entitle the customer to withhold payment or to offset without our consent.
Swiss law shall apply exclusively to the aforementioned offer, payment and delivery conditions, even in the case of export. In any case, the place of jurisdiction shall be the registered office of CEDES AG.
CEDES AG | CH-7302 Landquart | June 2024